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Delivery Information
FREE Delivery
We offer free delivery on all orders over £25 to all of our UK mainland customers. Orders under £25 will have a standard postage charge of £4.95 added to the order.
Deliveries
All deliveries are subject to stock availability and authorisation of your payment.
As soon as you’ve made your order, we’ll dispatch your product(s) and you will receive it within 3 – 5 days.
Deliveries are be made with our nominated courier service DPD. All parcels are trackable and DPD will send you a tracking link if a mobile number and email address is provided when you place your order. You don’t need to be available to accept your delivery at your address as the tracking link sent by DPD will allow you to add delivery instructions to leave in a safe place if you wish.
Due to poor weather conditions or other events outside of our reasonable control, a late or cancelled delivery may occur.
Do you live in a flat or university accomodation?
Please note that DPD drivers are only insured on ground floor. Therefore, to avoid your parcel being left in a communal area please add ‘call me’ instructions to your delivery, or a ‘safe place’ – that does not go above ground floor. You can do this via your DPD delivery email and SMS notifcations. If this has not been done in advance of your delivery, we are unable to raise this parcel as lost via DPD, and will not be able to replace the items.
We can only accept customer orders for delivery to addresses in England, Wales and Scotland, although restrictions and additional delivery charges may apply to the Northern Ireland, Highlands and Scottish Islands.
Unfortunately, we are currently unable to deliver to address in the Isle of Man, Isle of Wight, Republic of Ireland, Scilly Isles, Channel Isles and other Offshore Islands. We are so sorry for any disappointment or inconvenience caused, but please do find us on Amazon or in your local pet shop!
Addresses in Scottish Highlands (postcodes starting IV, AB, FK, HS, KA, KW, PA and PH), Isle of Man, Isle of Wight and Northern Ireland (postcodes starting BT).
Orders over 65kg
Please note, orders exceeding 65kg may be shipped via Kimes. In these instances, you will be contacted by a member of the team. Delivery via Kimes may take 3-5 working days. Applies to UK Mainland only.
Delivering outside of the UK
Unfortunately, at this time, we do not offer deliveries to outside of the UK. If you have any questions or queries surrounding this, please pop us a call to 0800 098 8057 or an email to [email protected]
Before you place an order for delivery, please read our terms and conditions and returns policy. If we need to make a fresh batch of food and there is going to be a delay, we will pop you a call or email to keep you informed of your delivery date.